Forum Contract Manufacturing
Job Type:
- Full-time
- Part-time
Number of hires for this role:
- 2 to 4
Qualifications
- Experience:
- Customer Service in Manufacturing arena, 2 years (Required)
- Language:
- English and Spanish (Preferred)
Full Job Description
- All general order entry duties; enter and maintain customer purchase orders in CRM
- Provide timely feedback to customers regarding order status, shipping methods, expedites, etc.
- Maintain a clean, safe and orderly work place
- Communicate and follow up on routine matters with internal departments
- Prepare customer certs/packing slips for Engineering orders
- Maintain sales orders/part files and records, including technical drawings
- Process order acknowledgements
- Answer phones, greet guests
- Other duties as assigned
- High school graduate or equivalent with 3 – 5 years Customer Service in manufacturing environment
- No Call Center Only Experience, Please
- Demonstrated ability using Microsoft Office products
- Ability to read title blocks on drawings/revisions
- 1-2 years Technical Customer Service/Document Control a plus
- Excellent communication skills, organized and detail oriented
- Ability to multi-task, prioritize and manage time effectively
- Must work well under pressure with a positive attitude
- Must have a strong sense of responsibility
- Dependable and trustworthy person
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Customer Service in Manufacturing arena: 2 years (Required)
Location:
- Waterbury, CT (Preferred)
Work authorization:
- United States (Preferred)
Language:
- English and Spanish (Preferred)
Work Location:
- One location
Schedule:
- Monday to Friday
Work environment:
- Office
Communication method(s) used:
- Phone
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Other duties as requested
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
COVID-19 Considerations:
- Masks are optional for employees and visitors
- Personal protective equipment provided
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, and cleaning procedures in place
- Facility is disinfectant sprayed every week, also if a COVID case is identified
- Visitors must be registered before entering the facility
Work Remotely:
- No
